• Shipping&refund process

Shipping&refund process

At SmartAura, we aim to provide a smooth, transparent, and reliable shopping experience. Please review our shipping and refund process carefully before placing an order.

Shipping Process

Order Confirmation

Once your order is successfully placed on smartaura.co.uk, you will receive an order confirmation email at the email address provided during checkout.

Order Processing

  • Orders are processed within 1–3 working days

  • Processing excludes weekends and UK public holidays

  • During high-demand periods, processing times may vary slightly

Dispatch & Delivery

  • UK Delivery: Estimated 3–7 working days

  • International Delivery: Estimated 7–15 working days, depending on destination and customs clearance

  • Tracking details will be provided once your order has been dispatched

Shipping Charges

Shipping fees are calculated at checkout and displayed clearly before payment is completed.

Delivery Delays

Delivery times are estimates only. SmartAura is not responsible for delays caused by couriers, customs authorities, weather conditions, or other circumstances beyond our control.

Refund & Returns Process

This policy complies with the UK Consumer Contracts Regulations 2013.

Right to Cancel

You have the right to cancel your order within 14 days of receiving your item, without providing a reason.

Return Conditions

To be eligible for a return:

  • The item must be unused, unopened, and in original condition

  • Original packaging, accessories, and labels must be included

  • Proof of purchase is required

Non-Returnable Items

The following items cannot be returned:

  • Personalised or customised products

  • Hygiene-sensitive items once opened

  • Gift cards or digital/downloadable products

Return Request Procedure

Before returning any item, you must contact us at sales@smartaura.co.uk with your order number and reason for return. Unauthorised returns may not be accepted.

Refund Processing

  • Returned items are inspected upon receipt

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 5–10 working days after approval

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect

  • Original shipping charges are non-refundable unless required by law