Refund policy

Right to Cancel

You have the legal right to cancel your order within 14 calendar days of receiving your goods, without providing a reason.

Returns Conditions

To be eligible for a return:

• Items must be unused, unopened, and in original condition

• Original packaging and accessories must be included

• Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

• Personalised or customised products

• Hygiene-sensitive items once opened

• Gift cards or downloadable products

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.
Approved refunds will be processed to the original payment method within 5–10 working days.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.

For return instructions, contact sales@smartaura.co.uk before sending any item back.